Systems Integration

Salesforce Experts

Mobile App Development

User Adoption

User Experience

Real Business Impact

Long-term Partnership

End-User Training

 

About us

Kovida is an NYC-based technology advisory, implementation, and development firm that empowers organizations with comprehensive cloud-based solutions.

Registered Salesforce Cloud Alliance Partner     We are Made in NY


About Kovida

 

Services

Expand, develop, and rapidly deploy new capabilities with Kovida CRM.
Whether you're starting fresh or looking for a refresh, we position you to garner the most value from you technology investments.


 

 

Discovery, Analysis, & Innovation Roadmap

 

Gathering requirements allows us to plan for the now. Our process allows us to plan for the future. No matter the project at hand, we work with clients to realize the impact of our efforts throughout their entire IT environment and provide a clear path forward serving as a foundation for our relationship:

      Report of Findings (process survey, system strategy, and optimization)

      User Stories

      Process Flow Diagram (current and proposed)

      Object Modeling

      Innovation Roadmap (current and future phases)

 


 

 

Salesforce Consulting & Implementation

 

Kovida strives to achieve real business results in 30 - 90 days by executing a phased delivery approach. Regardless of the features in play, we feel it is important to get the tool in the hands of users to allow them to provide meaningful feedback on which we can iterate:

      Discovery, Analysis, & Innovation Roadmap

      Implementation Services (phased approach)

      Sales Cloud & Force.com (branded)

      Communities (branded)

      Custom Application Design & Development

      Reports & Dashboards

      Training & Documentation

      Support & Managed Services

 


 

 

Application Design & Development

 

Standard UI not enough? Can’t find an app that does what you need? Just want something different? We can build it, test it, and bring it to market with your input and guidance factored in throughout the process:

      APEX / Visualforce

      Mobile Application Development

      Drupal CMS Development

      Rapid Prototyping / PoC

 


 

 

Data Manipulation & Systems Integration

 

The flow of information between systems needs to be seamless. Whether replacing or integrating data sources we can help keep these systems in sync as well as eliminate and prevent bad data from plaguing your database(s):

      AppExchange Application Integration

      Data Cleansing

      Data Migration / Merging

      Systems Integration

 


 

 

Data Visualization & Reporting

 

Use the data you are collecting to make impactful decisions for your organization. Not only through reports but by visually representing your data in formats that are easy for stakeholders to comprehend and absorb:

      Geospatial Visualization

      Custom Reports & Dashboards

 


 

 

Training & Change Management

 

User adoption is, in many ways, the true measure of success for any enterprise technology. To this end, Kovida provides both initial and ongoing training in a variety of formats:

      User-Adoption Office Hours

      Administrator Training

      End-User Training

      Training Documentation (written and video)

 


 

 

Support & Managed Services

 

People leave. Teams grow. We understand and can help ensure your organization does not suffer in the interim. Don’t let personnel changes prevent you from properly maintaining your database and supporting your users:

      Short-term Admin Services (3-6 mos) (virtual)

      Long-term Admin Services (6+ mos) (virtual)

      On Demand Admin / Support Services

 

 

Testimonials

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  • “The Team at Kovida is truly a standout. From thorough materials and training to round-the-clock, immediate client support, the entire process was seamless and efficient. The value-add for us can't be underestimated and we couldn't recommend Kovida more!”

    Elisabeth, Venture For America
  • “We struggled for about a year with a Salesforce org that had been over customized and filled with a lot of messy data. Kovida managed to clean up our data, simplify our database structure, and increased our user adoption rate. We loved working with them, and would definitely recommend them!”

    Kathleen, DowntownDC Business Improvement District
  • “Through a full day consulting session and subsequent iterations via webinar, the end result was a custom Salesforce workflow tailored to our needs. Throughout the engagement, the team at Kovida was incredibly responsive and really a pleasure to work with. We will certainly be reaching out to Kovida for future projects.”

    Michael, Gene Insight
  • “Kovida customized Salesforce down to every functional detail we dreamed of! You couldn't choose a better team to learn the ins and outs of your business while also knowing what every nook and cranny of Salesforce is. And given that you do have to spend quite a bit of time in training, it's an added bonus that they are a super fun, friendly group. I give them A+, across the board!”

    Tammy, She's The First

 

Selected Clients

TED: Ideas Worth Spreading Columbia University  DowntownDC Business Improvement Disctrict NYLON Media Venture For AmericaDowntown Detroit PartnershipNew York Water Taxi Washington, DC Economic PartnershipThe Bronx High School of Science Alumni AssociationShe's The FirstGeneInsightPrime ProduceCorporate RewardsMarine Money InternationalGeorgetown Business Improvement DistrictHonest Buildings